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Contact Center and Market Research

Contact Center e Investigación de Mercados

Surveys and Contact Management

Have online real-time sharing of the results of surveys with your customers. Sevenmindsis a software solution for mobile devices and tablets that gets rid of the use of paper forms to carry out surveys and polls. This enables your surveying team to capture onsite real-time information, while the management team can monitor the development of the process, and the customer can follow the results minute by minute over the Web.

Our mobile technology solution enables real-time database building, execution of surveys, and perception or behavior studies over specific target groups or over your customers.

Sevenminds is an ideal solution for Contact & Call centers, that are frequently filling forms to carry out surveys, sales, and service calls, among others, and that need a flexible and easy to use tool that can be customized for each specific customer’s need without involving support from the IT department.

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Business Intelligence

Better and up to date information for enhanced decision-making within contact center and market research companies.

Your company will be able to automate periodic reports that actually make your work team waste a lot of productive time in their elaboration. With Sevenminds business intelligence solution, your company can have online access to the daily key performance indicators and to all historic reporting.

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